Shipping Information
Draganfly Innovations www.RCToys.com ships Worldwide.
Estimated delivery times by region.
Draganfly Innovations wants you to receive your order in the most efficient way.
If you need your item quick, we offer express shipping; if you do not
require your item immediately we can ship the most economical method. We also offer insurance on any
shipping method and can provide tracking numbers if shipped by courier. Please carefully read the
following information before you select your shipping method.
Do I have to pay customs fees, brokerage, import duties, or taxes?
U.S. Customers do not pay any extra fees due to the North American Free Trade Agreement. Canadian customers
must pay 5% GST (Saskatchewan customers must pay 5% GST and 5% PST). International customers are responsible
for paying ALL customs fees, brokerage fees, import duties, and taxes upon receipt of your order. Please check
with your local customs office to determine these fees if applicable. If you refuse a package because you do
not want to pay the import fees, we will treat the item as an unwanted item return. When we receive the
returned package we will refund you the total amount minus any damaged parts, a 20% restocking fee (50% restocking fee for Special Order products),
the original shipping cost, and any costs we incur (including VAT taxes and return shipping) upon receipt of the item.
How do I track my package?
Track your order online.
You can also call customer service at 1-800-979-9794 or 306-955-9907 during business hours:
Mon-Fri: 7:30am - 6pm CST,
Sat: 10am - 6pm CST,
Our current time is
8:11 am CST
A tracking number will be provided for any orders shipped via courier. If you have provided us with an email
address during your order checkout, a shipping confirmation email will be sent to you showing the tracking
number and which courier was used. Please note that it may take up to 24 hours for a tracking number to
become active because we assign the tracking number before the package is picked up by the courier.
The items I have ordered say "Free Shipping" in the title, but I was charged a shipping fee.
Free shipping ONLY applies to regular airmail shipping in U.S and Canada. Thunder Power Products are free shipping
worldwide via airmail If you have selected a courier shipping method we may offer you a discounted shipping price.
If you have ordered some items with "Free Shipping" and other items that do not say free shipping, the shipping
charge will only apply to the latter items. If our shipping calculator program has made a mistake, please
contact us and we would be happy to answer any questions or correct any problems on the order for you.
Standard Postal Mail Shipping
If you have selected regular airmail we will ship through either Canada Post or United States Postal Service.
These services do not provide tracking numbers and are not insured unless you purchase insurance. If you have
selected this shipping method and your order is lost or damaged we cannot accept responsibility. We will work
with you to try to reach a satisfactory conclusion, but we will not in any case refund or reship the item for
free. We will not ship through regular postal mail if the order value is higher than $150.00. If our system
has allowed you to accept this method we will phone you to upgrade to a trackable shipping method. You will
be responsible for the extra shipping charge. (If all items are marked free shipping, you will not be
responsible for the shipping upgrade fee).
Courier Shipping - Ground or Express
The courier services that we currently ship through are UPS, DHL, and Purolator. We will determine which
carrier is the most efficient based on pick up and delivery times. You may request a specific carrier in the
comments section during your checkout and we will try to accommodate your needs. A tracking number will be
provided for any orders shipped via courier. If you have provided us with an email address during your order
checkout, a shipping confirmation email will be sent to you showing the tracking number and which courier was
used. Please note that it may take up to 24 hours for a tracking number to become active because we assign the
tracking number before the package is picked up by the courier.
How long will my order take to reach me?
Any items that we build on demand (ex. helicopters or special parts) will usually ship 1-2 days after
the order has been placed and the verification process is complete.
- If paying by credit card:
All orders paid by credit card will be verified with the card issuing bank. International orders may
take a few extra days to complete this step. Please ensure that the billing name and address you provide
in the order checkout matches exactly what is on your credit card statement. Your order may be delayed
if there are any name or address discrepancies.
- If paying by Paypal:
If the address you provide in your order checkout does not match what Paypal has on file we will need
to contact you before we ship out your order. If your Paypal address is unconfirmed, we will need to contact
you before we ship out your order. In order to avoid these problems please ensure that the name and address
you provide in the billing section of your order checkout matches exactly what Paypal has on file.
- If paying by Money Order or Bank Wire Transfer:
We will ship your order the same or next business day that we receive your payment.
If clarification or additional verification is required we will contact you. If we are unable to reach
you this will cause a delay in shipping. We will not refund any shipping charges due to this type of delay.
Approximate Time Frames for Shipping:
Please view this document:
Estimated Delivery Times
Can I return a Special Order item?
Special Order products are ordered, and some are built, specifically for you when you place the order.
Special Order products are subject to a 50% restocking fee if unwanted after we have ordered them for you.
Special Order products are final sale after you receive them unless they are proven to be defective.
If your Special Order product is defective, see our
Returns Policy.
How long until my Special Order item will ship out?
The lead time for Special Order items depends on what it is and where it is coming from. If you have other items on
your order that are not Special Order items, we will contact you about holding your order or shipping the items we have in stock.
Are the shipping times guaranteed? Can I change my shipping address after package is shipped?
Yes, but only for Express Air shipments to the U.S. It is guaranteed next day providing it is not held up
with customs which may occur but is rare we ensure there is proper documentation accompanying the package.
For other shipping methods, the time chart is the estimated time frame for the delivery period. These
time frames are given to us by the shipping carriers. Once your package leaves our factory we are not
able to do anything about the shipping. We cannot change the destination of the shipments after they
leave our factory.
Where are you able to ship to?
We can ship to any location in the world. Some items due to size or weight may not be practical to
ship to certain destinations. If you have any questions please contact us before you place an order and
we can clarify any shipping questions you may have.
Can my shipping address be different from my billing address?
Yes, we can ship to any address you request. Your billing name and address must be entered exactly as
you see it on your credit card statement. You may specify a different ship-to address. For high-value
items we may need to contact you before shipping to verify the ship-to address, or in certain cases we
may have to ship directly to the bill-to address (we will contact you in this situation before anything
ships out). We employ a sophisticated address validation system that automatically corrects any
misspelled words or incorrect zip codes. We ship to the corrected address provided by this system.
If there is a large discrepancy (ex. the system changes the name of the city) we will contact you to
verify the information before we ship.
Can you declare the value on the shipping document to be less than it actually is?
Under no circumstances will we lower the declared value on the shipping document or any other records.
We will also not declare the item as a "gift".
Can you deliver to a P.O. Box?
Yes, but we are ONLY able to ship to P.O. Boxes if the item is delivered via regular airmail through Canada
Post or United States Postal Service. Please note that not all items can be shipped airmail due to size
restrictions. Please contact us if you have any questions.
Can you ship to APO/FPO boxes? Can you ship to Military Personnel?
Yes, we are able to ship to these types of addresses by regular postal mail. If your order value is too high
we may request a physical ship-to address instead of a PO Box so that the order can ship through a courier.
What do I do if my shipment hasn't arrived?
Please allow up to the maximum number of days specified in Shipping Methods, Destinations, and Delivery
Times for your item to be delivered. If you selected a courier method, please use the link to the carrier's
web site provided in the "shipment confirmation e-mail" to investigate the status. Alternatively, contact
us at shipping@rctoys.com. Please note that we have to initiate any traces or claims on the shipment.
Do not try to contact the carrier yourself as this may slow down the tracing process.
Can you ship a package without a signature requirement?
Yes, you may have a package delivered without a signature requirement. However, some carriers will not
leave packages at certain residences due to their own security and delivery guidelines. In these cases,
the driver will leave a "call tag" with a number you can call to reschedule delivery. We recommend shipping
to a location where someone can accept and sign for your package. For high value items, we require a
signature to ensure delivery and validate any claims.
Do I need any special information to complete my order?
ONLY if you are located in the U.S. and your order value is over $2000.00, we are required to provide
your TAX ID or business number to customs. We will contact you if we need this information.
Regarding orders valued greater than $2,000.00 and shipping to the USA
United States Border Services requires that all items shipping from Canada to the United States that are valued greater
than $2,000.00 USD must show the TAX ID or Social Security Number for the Importer of Record. This is mandatory and must be
on the Commercial Invoice and the Worldwide Services Waybill.
When shipping to US Businesses, the business TAX ID is required, and when shipping to individuals, the SSN is required.
For additional information regarding new procedures that were in effect as of October 1st, 2004, please visit
the U.S. Border Services Agency Web site www.customs.gov.
You may also download the
 Official Customs Directive.
Please rest assured that we will only use your number for the shipping documents and we do not keep it on file. If you need
clarification or have any questions, please do not hesitate to contact us by email at info@rctoys.com or by telephone toll-free at
1-800-979-9794 (306-955-9907 outside of North America).
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More Info at the GSA Web site
