Draganfly Innovations www.RCToys.com ships Worldwide. Estimated delivery times by region.
Draganfly Innovations wants you to receive your order in the most efficient way. If you need your item delivered quickly, we offer express shipping. If you do not require your item immediately, we can ship by the most economical method available. We also offer insurance on any shipping method and can provide tracking numbers if shipped by courier. Please read the following information carefully before you select your shipping method.
|Shipping Method||Destination||Time (Business Days)|
|Postal Mail (Canada Post)||Canada||2-9|
|UPS Express and Next Day Air Saver||Canada||1|
|Postal Mail (No Tracking)||United States||6-14|
|UPS Ground||United States||3-7|
|UPS Express Saver and Express||United States||1-2|
|Postal Mail (No Tracking)||International||8-15|
|UPS Express Saver||International||2-9|
Special Order products are ordered, and some are built, specifically for you when you place the order. We will charge a 50% restocking fee on all Special Order products you no longer want, even if the order has not yet shipped. Once shipped, all Special Orders are considered final sales. If your Special Order product is defective, see our Returns Policy.
The lead time for Special Order items depends on what it is and where it is coming from. If you have other items on your order that are not Special Order items, we will ask you if we should hold your order until it can be completely filled or ship the items we have in stock immediately.
Yes, the shipping times are guaranteed by UPS (provided your order is not held up by customs or inclement weather). We always ensure there is proper documentation accompanying each package. For postal mail, the time chart shows estimated time frames for the delivery period given to us by the shipping carriers.
No, we cannot change the destination of the shipments after they leave our factory. If an address correction is required by the carrier during transit, you will be responsible for the associated fees (generally ranging from $10 to $25).
We can ship to any location in the world with a few exceptions*. Some items due to size or weight may not be practical to ship to certain destinations. If you have any questions please contact us before you place an order and we can clarify any shipping questions you may have.
* The countries we can not ship to are: Abkhazia, Afghanistan, Angola, Armenia, Azerbaijan, Burundi, Columbia, Congo, Cote d'Ivoire, Cuba, Eritrea, Ethiopia, Guinea-Bissau, Haiti, Iran, Iraq, Ivory Coast, Kyrgystan, Lebanon, Liberia, Libyan Arab Jamahiriya, Myanmar, Nigeria, North Korea, Pakistan, Rwanda, Sierra Leone, Somalia, Sri Lanka, Sudan, Syrian Arab Republic, Tajikistan, The Republic of Chechnya, Turkmenistan, Uzbekistan, Yemen, Yugoslavia, and Zimbabwe.
Yes, we can generally ship to any address you request. Your billing name and address must be entered exactly as you see it on your credit card statement, but you may specify a different ship to address. We may need to contact you before shipping to verify the ship-to address for high-value items, and in certain cases we may have to ship directly to the bill-to address (we will contact you in this situation before anything ships out). We employ a sophisticated address validation system that automatically corrects misspelled words or incorrect zip codes. We ship to the corrected address provided by this system. If there is a significant discrepancy (ex. the system changes the name of the city) we will contact you to verify the information before we ship.
Under no circumstances will we lower the declared value on the shipping document or any other records. We will also not declare the item as a "gift".
Yes, but we are ONLY able to ship to P.O. Boxes if the item is delivered via regular airmail through Canada Post or United States Postal Service. Please note that not all items can be shipped airmail due to size restrictions. Please contact us if you have any questions.
Yes, we are able to ship to these types of addresses by regular postal mail. Wwe may request a physical ship-to address instead of a PO Box so that the order can ship through a courier if your order value is too high.
Please allow up to the maximum number of days specified in the shipping time table for your item to be delivered. If you selected a courier method, please use the link to the courier's website provided in the "shipment confirmation e-mail" to investigate the status. Alternatively, contact us at email@example.com. Please note that we have to initiate any traces or claims on the shipment. Do not try to contact the carrier yourself as this may slow down the tracing process.
Yes, you may have a package delivered without a signature requirement. However, some carriers will not leave packages at certain residences due to their own security and delivery guidelines. In these cases, the driver will leave a "call tag" with a number you can call to reschedule delivery. We recommend shipping to a location where someone can accept and sign for your package. For high value items, we require a signature to ensure delivery and to validate any claims.
If your order value is over $2,000.00, we may require an import identification number (depending on your country, this number may be your TAX ID, business number, or passport number). Prior to completing your purchase, we recommend checking with your local customs office to clarify what information you may need to provide in order to successfully import your order. We will contact you if we need this number. US customers, please read the information below.
United States Border Services (Customs and Homeland Security) requires that all items shipping from Canada to the United States that are valued greater than $2,000.00 USD must show the TAX ID or Social Security Number for the Importer of Record. This is mandatory and must be on the Commercial Invoice and the Worldwide Services Waybill.
In addition to supplying your TAX ID or SSN, United States Border Services may require form 5106 to be filled out prior to your shipment being cleared through customs. We can not complete this form on your behalf, due to the confidential nature of its contents. United States Border Services will contact you directly for this information. Here is a link to the 5106 form.
When shipping to US businesses, the business TAX ID is required, and when shipping to individuals, the SSN is required. For additional information regarding new procedures that were in effect as of October 1st, 2004, please visit the U.S. Border Services Agency Web site http://www.cbp.gov/. You may also download the Official Customs Directive.
If you need clarification or have any questions, please do not hesitate to contact us by email at firstname.lastname@example.org or by telephone toll-free at 1-800-979-9794 (306-955-9907 outside of North America).