Returns Policy

Company Contacts Company History Customer Testimonials Guarantee Mission & Vision Statements Our People Privacy Policy Returns Policy Shipping Info Payment Info

The first thing to do is contact us by phone 1-800-979-9794 (international 1-306-955-9907) or email RMA support ticket and get authorization to return your product. We will issue you an RMA number and detailed instructions on the procedure to follow.

What does the term RMA mean:
RMA stands for Return Merchandise Authorization.

We gladly accept returns or exchanges for the majority of our products but they must be pre-authorized by customer service personnel and a corresponding RMA number and completed RMA form. Certain conditions MUST be met before we will issue an RMA (Return Merchandise Authorization) number. You must contact our RMA department before proceeding.

WARNING: If you send in your product without prior authorization we will not repair, refund or exchange your product! Instructions given by customer service regarding your RMA must be closely followed to ensure we receive your package and know what it is when it gets here.

To inquire about a return you sent in with your authorized RMA number please contact us at 1-800-979-9794 (international 1-306-955-9907) or at rma@rctoys.com

DO NOT, UNDER ANY CIRCUMSTANCE, RETURN ANY ITEM, FOR ANY REASON, WITHOUT GETTING PRIOR AUTHORIZATION! UPON OUR AUTHORIZATION WE WILL ISSUE YOU AN RMA NUMBER AND THE PASSWORD TO DOWNLOAD THE RMA FORM

What Is Your Reason For Return?

1. Product not wanted by customer / Wrong product ordered by customer
2. Wrong product shipped to customer
3. Defective item shipped to customer
4. Repair Required
5. Item not received (ONLY IF THE ESTIMATED DELIVERY TIME HAS ELAPSED)
6. Item damaged in shipping
7. Upgrade / Exchange Required

Manufacturer RMA Information & Links:

• Castle Creations RMA Info
• Eagle Tree Systems RMA Info
• Futaba RMA Info
• Himax Brushless Motors (Maxx Products) RMA Info
• Interactive Toy Concepts Ltd. RMA Info
• Medusa Research RMA Info
• Thunder Power RMA Info
• Venom Group RMA Info
• Vusix RMA Info

1. Contact us by phone 1-800-979-9794 (international 1-306-955-9907) or email RMA support ticket and get authorization to return your product. We will issue you an RMA number and detailed instructions on the procedure to follow.
2. All items must be in new, unused condition.
3. All items that are marked as Special Order items are non-returnable. These products are ordered and some are built specifically for you when you place the order so we will not accept them as returns for exchange or refund.
4. You may only return the product within 30 days from the date you receive the product.
5. All items must be well-packed in their original packaging and sent back to us through the postal system. You are responsible for all return shipping costs.
6. Any extra fees incurred by shipping through a courier service must be paid by the customer.
7. Upon receipt of returned merchandise, we will inspect the products for damages. We will then offer you a refund, exchange, or credit towards your next purchase.
8. REFUND AMOUNT: The refund or credit amount will be the original amount MINUS any damaged or used parts, MINUS the original shipping charge, and MINUS a 20% restocking fee.
9. There is no guaranteed time frame for issuing refunds, exchanges, or credits on returns. We accept and work on orders, repairs, and returns in the order that we receive them, but we will do our best to complete your return as soon as possible. Thank you for your patience.
10. You will be notified by telephone or email when we have received, inspected, and processed your return.

1. Contact us by phone 1-800-979-9794 (international 1-306-955-9907) or email RMA support ticket and get authorization to return your product. We will issue you an RMA number and detailed instructions on the procedure to follow.
2. Item must be in new, unused condition.
3. You must notify us by telephone or email immediately after receiving your order to let us know that you did not receive the product that you ordered. At that time we will issue you an RMA number.
4. The return must be well-packed in its original packaging and sent back to us through the postal system. You are responsible for the initial return shipping cost. Please FAX or email a copy of the shipping receipt to us and we will issue a refund or credit for the shipping amount. If the item is lost or damaged in shipping we cannot be held responsible so please purchase insurance.
5. When we receive the returned item we will ship out the correct item. We may cross-ship in certain cases.
6. You will be notified by telephone or email when we have received the return and shipped the new item.

1. Contact us by phone 1-800-979-9794 (international 1-306-955-9907) or email RMA support ticket and get authorization to return your product. We will issue you an RMA number and detailed instructions on the procedure to follow.
2. If you have received an item that you believe is defective please follow the directions below:
   1. Check our Support Center Knowledgebase Articles for articles regarding the problem with your toy. Some things may seem major but are really simple to fix yourself.
   2. Read the manual or any instructions that have come with the item and follow any suggestions it provides.
   3. Phone or email us and, depending on the product, we may go through some troubleshooting with you.
3. If the item is found to be defective and it has been less than 30 days since the purchase date we may replace the product. Call 1-800-979-9794 / 306-955-9907 for details to see if your product is covered under our in-house warranty. For example: Interactive Toy Concepts products will be warranted by Interactive Toy Concepts Ltd. not Draganfly Innovations Inc. View our list of Manufacturer RMA Information & Links
4. We may issue you an RMA number for the defective item or we may just issue you a replacement item.
5. The return must be well-packed in its original packaging and sent back to us through the postal system. You are responsible for the initial return shipping cost. In certain cases we may issue you a credit or refund for your return shipping cost (please FAX or email a copy of the shipping receipt to us). If the item is lost or damaged in shipping we cannot be held responsible so please purchase insurance.
6. When we receive the defective item we will inspect it and replace or repair the product.
7. We will notify you by telephone or email when the item has been received, inspected, and reshipped. Please note that we accept and work on orders, repairs, and returns in the order that we receive them. Thank you for your patience.

1. Contact us by phone 1-800-979-9794 (international 1-306-955-9907) or email RMA support ticket and get authorization to return your product. We will issue you an RMA number and detailed instructions on the procedure to follow.
2. Check our Support Center Knowledgebase Articles for articles regarding the problem with your toy. Some things may seem major but are really simple to fix yourself.
3. If your product requires repair please contact us and one of our technicians may be able to go through some troubleshooting with you. You may be able to fix it yourself. If it is determined that the product needs to be returned to us for repair, we will issue you an RMA number.
4. You are responsible for shipping the return to us and for the shipping cost to send it back to you. If you use a courier and we incur any costs upon delivery, they will be charged to you as well.
5. Upon receipt of the item we will examine the problem and determine what repairs are needed. At that point we will contact you by telephone or email to let you know what the approximate repair charges will be. If you approve of the charges we will go ahead and repair the problem and create a new order with the new fee.
6. We accept and work on orders, repairs, and returns in the order that we receive them, so there is no guaranteed time frame for completing your repair (we will do our best to get your item returned to you as soon as possible). Thank you for your patience.
7. If the repair is for a Draganflyer circuit board we may require you to send your board to Spectrolutions Inc. Please contact us for this information.
8. Repair Charges are $25.00 an hour plus the cost of parts.

1. Please check the estimated delivery period for your location and the type of shipping method that you selected.
2. If you have not received your item and the estimated delivery period has elapsed from the date that your order was shipped, please contact us.
3. If your item was sent by courier please use the tracking number that we provided and search for your order on the website of the courier company.
4. If your item was sent through the regular postal system, a tracking number is not provided. By selecting regular mail, you are accepting the risk of loss or damage, unless you have purchased insurance. WE WILL NOT BE HELD RESPONSIBLE FOR ORDERS SENT THROUGH REGULAR MAIL.
5. Please contact us and, depending on the type of shipping, we may be able to start a trace and, if need be, eventually a claim. DO NOT START A SHIPPING TRACE WITH THE SHIPPING COMPANY. We, the sender, MUST initiate any and all shipping traces and claims. If you, the receiver, start a shipping claim this will slow down the process and may jeopardize the chances of receiving the claim. There are certain steps to follow when processing a trace or claim for a lost product, so please allow us enough time to complete these steps and we will contact you when we have any information to give you.

1. Contact us by phone 1-800-979-9794 (international 1-306-955-9907) or email RMA support ticket and get authorization to return your product. We will issue you an RMA number and detailed instructions on the procedure to follow.
2. If you receive an item that has been damaged in shipping please keep all pieces of the product and all packaging. YOU MUST CONTACT US WITHIN 48 HOURS OF RECEIVING A DAMAGED PRODUCT.
3. Please take a few photographs of the damaged product AND the packaging and email them to us at rma@rctoys.com.
4. Please email or phone us to let us know that you have received a damaged item. At that time we may start a shipping claim or in certain cases, we may just reship the damaged item.
5. DO NOT START A SHIPPING CLAIM WITH THE SHIPPING COMPANY. We, the sender, MUST initiate any and all shipping claims. If you, the receiver, start a shipping claim this will slow down the process and may jeopardize the chances of receiving the claim. There are certain steps to follow when processing a claim for a damaged product, so please allow us enough time to complete these steps and we will contact you when we have any information to give you.
6. After the claim has been processed we may be able to re-ship or issue a refund.

1. Contact us by phone 1-800-979-9794 (international 1-306-955-9907) or email RMA support ticket and get authorization to return your product. We will issue you an RMA number and detailed instructions on the procedure to follow.
2. Please contact us to discuss which product you have (please have your original order number handy) and which product you would like to upgrade or exchange it to. We will issue you an RMA number.
3. You are responsible for shipping the product to us and for the shipping cost to send it back to you. If you use a courier and we incur any costs upon delivery, they will be charged to you as well.
4. Upon receipt of the item we will examine and determine what is needed. At that point we will contact you by telephone or email to let you know what the approximate charges will be. If you approve of the charges we will go ahead and complete the upgrade or exchange and create a new order with the new fee, if necessary.
5. We accept and work on orders, repairs, and returns in the order that we receive them, so there is no guaranteed time frame for completing your repair (we will do our best to get your item returned to you as soon as possible). Thank you for your patience.

Products purchased from Draganfly Innovations Inc. may be serviced directly via these manufacturers. Please use the links below. The exceptions are special order items and unused regular stock coming back for refund. Draganfly Innovations Inc. will warranty these special cases via our normal RMA method.

• Castle Creations RMA Site
• Eagle Tree Systems RMA Site
• Futaba RMA Site
• Hacker Brushless Motors RMA Site
• Himax Brushless Motors (Maxx Products) RMA Site
• Interactive Toy Concepts Ltd. RMA Site
• Medusa Research RMA Site
• Thunder Power RMAs, Read the paragraph below
• Venom Group RMA Site
• Vusix RMA Site

Thunder Power RC products purchased from Draganfly Innovations Inc. may be serviced directly via Thunder Power RC. Please use Thunder Power RC's online RMA form. The exceptions are special order batteries, unused regular stock batteries coming back for refund or special batteries for our Draganflyer RC helicopters. Draganfly Innovations Inc. will warranty these special batteries via our normal RMA method.