Privacy, Security, and General Web Site Information
Draganfly Innovations Privacy Commitment to Our Customers
We at Draganfly Innovations Inc. value our customers and respect their privacy. We collect as little customer
information as we need to provide you with a great shopping experience. We will only communicate with
you about our products, services, new products, sales, and promotions via email if you have signed up for
a newsletter or forum. We do not sell or rent your personal information to third parties.
If you have any questions about our policies you can always contact Draganfly's customer
service department through any of the following methods:
- Email: sales@rctoys.com
- Phone: 1-800-979-9794 or 306-955-9907
- Fax: 306-955-9906
- Write to:
Draganfly Innovations Inc
2108 St. George Avenue
Saskatoon, Saskatchewan
S7M 0K7
Canada
We may change or amend our policies at any time. These changes will be posted on the website and a revision
date will appear at the end of this document.
What kind of information does rctoys.com collect and how is it used?
We collect information such as name, address, email, and phone number when you
place an order, create an account, or sign up for our newsletter.
If you ordered with a credit card we collect that info as well. We maintain records of your
purchases so you can see your order history and
track your orders. Your information in used to process your order and send you email confirmations regarding your order. Draganfly will
not send you promotional information, surveys, or announcements via email or mail unless you have
signed up for one of our newsletters or forums. You may opt out of these mailings at any time.
Click here to unsubscribe.
How do I access my information? How do I change or delete my information?
You can always access your information by logging into the account you created on our website. Once
logged in you can alter any of this information. If you are having
difficulty, please contact us via email or phone and we can assist you with these changes. Remember that
Draganfly does not require you to create an account to place an order with us. If you want to
delete your account, please call us.
Do I need any special information to complete my order?
If your order value is over $2,000.00, we may require an import identification number (depending on your country, this number may be your TAX ID, business number, or passport number). Prior to completing your purchase, we recommend checking with your local customs office to clarify what information you may need to provide in order to successfully import your order. We will contact you if we need this number. US customers, please read the information below.
Regarding orders valued greater than $2,000.00 and shipping to the USA:
United States Border Services (Customs and Homeland Security) requires that all items shipping from Canada to the United States that are valued greater
than $2,000.00 USD must show the TAX ID or Social Security Number for the Importer of Record. This is mandatory and must be
on the Commercial Invoice and the Worldwide Services Waybill.
In addition to supplying your TAX ID or SSN, United States Border Services may require form 5106 to be filled out
prior to your shipment being cleared through customs. We can not complete this form on your behalf due to the
confidential nature of its contents. United States Border Services will contact you directly for this information.
 Here is a link to the 5106 form you may be required to provide.
When shipping to US businesses, the business TAX ID is required, and when shipping to individuals, the SSN is required.
For additional information regarding new procedures that were in effect as of October 1st, 2004, please visit
the U.S. Border Services Agency Web site http://www.cbp.gov/.
You may also download the
Official Customs Directive.
If you need clarification or have any questions, please do not hesitate to contact us by email at sales@rctoys.com or by telephone toll-free at
1-800-979-9794 (306-955-9907 outside of North America).
How does rctoys.com protect kids' privacy?
Draganfly is concerned about the safety of children when they use the internet. We will
never knowingly request personally identifiable information from anyone under the age of 13. We are also a
member of the BBB Kids Online Reliability Program. With all computer use, parents should ensure they are
supervising their children while on the internet.
Credit Card Safety
We always do our best to provide a safe and seamless online shopping experience.
We always safeguard the integrity of our customers' credit card information. If you
believe your credit card/debit card has been used in an unauthorized manner on our site (as determined by
your credit card company), we will work together with the credit card company to provide any information
we can to their fraud department.
We also accept PayPal as a form of payment that many online customers feel safer using. If you would rather place your order via phone, please call one of our customer service
reps at 1-800-979-9794 or International customers at 1-306-955-9907. We can provide many options to satisfy
your concerns.
Protecting the safety of your credit card information is very important to us, so we at Draganfly
utilize SSL (Secured Sockets Layer) technology, which uses advanced encryption methods to ensure that the
information you send us is secure. We ensure that your transaction is safe and hassle free. Draganfly requires that you to enter your credit card's 3 to 4 digit security code (CVV).
This information is on the actual credit card and we feel makes the transaction more secure. We will not
process your order online or via phone without it. If there is ever a concern regarding the card, we will
call the card issuing bank for authorization as an extra step for our customers' security as well as
our own.
To ensure you are accessing our secure server when you are about to submit your personal financial
information, look on your web browser for a "Closed Lock" icon in one of its toolbars. If you see the
closed lock icon, SSL is active. To double-check for security on the site, please look at the URL in your web browser - on a secure server, the first characters of the
address in that line should read "https://" not just "http://" (the S means it is secure).
Cookies
A cookie is a small data file that is stored on your computer's hard drive when you visit a website. A cookie may contain information such as logged in/out status, your shopping cart contents, etc.
Cookies are required to ensure that you have a good online shopping experience with us. We do not
store personally identifiable information or credit card information in your cookie. By default,
Cookies should be enabled on your web browser. If you turn off cookies you will not be able to
shop online from our site. If you need to enable cookies in your web browser, do a
Google search
for websites that tell you how.
Javascript
Javascript needs to be enabled in your web browser to use our website. Your web browser should have
Javascript enabled by default. Javascript and Java are two completely different languages, even though
they sound similar. You do not need Java to use our website. If your firewall does not allow Javascript
from the internet in general, you will need to ask your network administrator to enable Javascript for
rctoys.com. If you need to enable Javascript in your web browser, do a
Google search
for websites that tell you how.
Document, Audio & Video Plug-Ins
A few plug-ins may enhance your shopping and product research experience at rctoys.com. To view our
videos, experience multimedia effects, view charts and statistics forms on products, and take advantage
of other features, you need to download and install the following free plug-ins.
Our Privacy Policy was last updated January 27, 2012
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Flash Player
QuickTime
Windows Media Player
Adobe Acrobat Reader